UserTesting
UserTesting is the world-leading platform for UX Research and remote moderated or unmoderated user testing. It enables UX, product and CRO teams to get video feedback from real users within hours, directly on their interfaces, prototypes or digital journeys, to conduct in-depth user research and make design and optimization decisions grounded in real-world insights.
What is UserTesting?
UserTesting is a user research platform that connects digital teams to a global panel of qualified testers, able to evaluate an interface, a prototype or a journey by completing defined tasks while verbalizing their thoughts and reactions out loud. Sessions are recorded on video and enriched with automatic annotations, transcripts and sentiment analysis, allowing teams to quickly understand friction points, confusion and opportunities for improvement. Merged with UserZoom in 2023, UserTesting has positioned itself as the most comprehensive user research platform in the enterprise market.
When should you use UserTesting?
UserTesting is particularly useful during design phases to validate wireframes or prototypes before development, during optimization phases to understand why users abandon a funnel or a strategic page, or as part of an ongoing research program to feed CRO hypotheses and product decisions with fresh, representative qualitative data.
Key features
A comprehensive platform for getting video feedback from real users on your interfaces, prototypes and digital journeys, in just a few hours.
Who is it for?
UserTesting is designed for UX Research, product and CRO teams at medium and large enterprises who want to ground their design and optimization decisions in qualitative data from real users. It is particularly adopted by organizations that have built a structured user research practice and need quick access to a qualified panel to continuously iterate on their interfaces.
What are the UserTesting integrations?
UserTesting integrates with leading design and collaboration tools: Figma (for testing prototypes directly), Jira, Slack, Microsoft Teams, as well as product management platforms (Productboard, Aha!) and analytics tools (Google Analytics, Contentsquare) to cross-reference qualitative and quantitative data within a unified research program.
